首先，先找到ODR超標的原因

超標的原因有很多種，具體的亞馬遜官方在郵件裡都會寫，可能是質量、尺寸、物流或者服務等問題。

然後，好好分析自己有多少個差評,多少個A-Z,多少個拒付,造成差評、 A-Z、拒付的原因是什麼?

接下來建立一個補救的行動計劃：

亞馬遜要求賣家在申訴的時候提供相應的解決方案，表明已經找到自己的銷售和庫存管理實踐中存在的問題，並且自己將計劃如何透過改變自己的銷售策略來解決問題。

計劃只需按著“找到問題、解決問題、未來將會怎麼做”三個步驟來陳述即可。

這裡需要注意的是，亞馬遜每天會收到數以萬計的郵件，如果郵件內容一直沒有講到重點上，即使提供了申訴所需的全部資料可能也不一定就能得到回覆哦~

最後，提交申訴信：

郵件一定要仔細寫，計劃要有說服了力。

首先真誠地道歉，承認自己的錯誤，點明是什麼原因造成的。記住，必須要態度誠懇，真誠！

然後提出詳細的補救計劃和行動證明（重要，一定要詳細，要有行動，不能只說不做，比如退款就一定要退款，改庫存就一定要改庫存，亞馬遜會檢測到你是否真的去做了）:

比如說如果你的差評率過高，一星review太多，就去找到差評的原因。是質量問題，還是服務問題，然後重點說清楚自己將採取哪些措施來避免類似的問題。

也可以做一些對買家的補償，如果有給差評客戶退款，可以將單號和退款記錄的截圖發給亞馬遜，讓他們看見你的態度。

Dear Amazon seller performance team

Thank you for your patience.

I have checked and looked up to the Amazon policy on line and leart more about selling behavior and FBA policy.

1. We have checked our distribution chain carefully, and we find some questions now.

Our parcel shipped by merchant before we use FBA shipping service. Now we have choose FBA service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and Chinese New Year Holiday may make a slip, the supplier shipping about 數量 empty packages to amazon.

2. Those steps will help us to prevent similar issue:

(1). We have deleted this listing to prevent our customer purchase this item but we cannot shipping it, We will not sell it until the factory shipping new items to Amazon again. Only when we can make sure it will not cause any other problems.

(2). We will carefully check the order to make sure everything was in good condition and right item before shipping it out. But we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.

(3). Some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.

(4). We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.

(5). We offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. Every email will be answered within 24 hours and try best to solve all of questions from customer feedback.

We hope Amazon can give us the opportunity; we will be dedicated to the Amazon platform users to provide a better and more perfect shopping experience. If you need any other information, please send us an email.

I am so sorry to bother you so many times, and take all your advice respectfully.

Looking forward to your reply!

Best Regards，

店鋪名 service

大家申訴很簡單，我這裡收集了資料，歡迎大家關注，進去搜索申訴即可，比如侵權申訴、刷單申訴：你遇到亞馬遜操作評論申訴則需要給亞馬遜寫申訴信，承認錯誤行為，舉證你的刷單服務商，提供你的刷單支付款資訊和刷單評論連結資訊，誠懇的認錯，給出後期誠實經營的行動方案等，大家可以在裡面查詢申訴有關郵件格式，至於具體申訴請關注我的資料網站

：http://www.baixiaotangtop.com/s?key=%E7%94%B3%E8%AF%89&searchfrom=question

關於亞馬遜ODR指數超標的問題，進行申訴時可以按照以下幾個步驟來進行。

1.明確你的銷售許可權被移除的原因

詳細的分析具體導致你的銷售許可權被移除的原因, 是因為績效較差or2.因為違反了亞馬遜的銷售政策和協議而被取消。

2.評估自己的銷售流程

一定要分析自己的銷售過程是否有問題一一產品質量把關、物流服務、售後服務等是否有需要完善的地方。出現問題,都採取了哪些行動,以及對自己的這些行動進行分析和評價。

3.建立行動計劃

根據前兩步分析得出的問題提出相應的解決方案，就是告訴亞馬遜你將採取什麼行動解決銷售許可權被移除的問題這個是重中之重。

4.提交申訴信

申訴信都應包含一份行動計劃, 改計劃表明已經找到自己的銷售和庫存管理實踐中存在的問題。