如果單純電話用語本身，隨便找本實用英語教程翻翻就夠了，總共沒幾句。這個問題可能還是想說交流吧，要有效肯定要先聽懂啊。那還是聽說問題。語言基本素材就是詞彙啊，一定的詞彙量是基礎。然後多聽多說，大膽實踐，找不到人說就talk to the wall. Don’t be shy. Practice makes perfect.You can make it.

有個低階錯誤要避免。向對方介紹自己時，別說I am XX, 要說 This is XX 或者It’s XX。

下面是個基於功能的常用電話用語列表：

接電話（非正式）Hello, Lucy here. 你好，這裡是Lucy。Hi, Lily. What"s up? 你好Lily，什麼事？How are you, Bill. 接電話（正式）Hello, Lucy speaking. 你好，你正在和Lucy交談。Jim speaking, who is calling, please? Jim正在和你交談，請問您是哪位？Mr. Wang"s office, could I know who is speaking? 這裡是王先生的辦公室，請問您是誰？Hello, Nancy. Nice to hear from you. 你好，Nancy。很高興接到你的來電。Thank you for calling Bank of China, Cindy speaking. What can I do for you? 謝謝致電中行。我是Cindy. 請問您需要什麼幫助。Hello, Lily. How can I help you? 介紹自己Hi, Billy. It’s Susan calling. 你好，這是Susan的來電。Hello, this is Lyanna Stark calling. Hello. This is Andy calling from Apple Inc. 你好，我是來自蘋果公司的安迪。請求和某人通話Hi, is Ned here? 你好，Ned在嗎？Could I speak to Lucy in the marketing department? 我可以和營銷部的Lucy通話嗎？Can you put John on? 請把電話給John。Can I talk to Sirius, please? Is Lily available? 請問Lily有空嗎。轉接Just a second, I will see if Jim is in. 稍等，我看看Jim在嗎。Hang on, I will get Jim for you. 稍等，我幫你找Jim。Hold the line please, I will put you through to the president’s office. 請不要掛機，我為你接Quattroporte辦。提要求Could you speak it again and more slowly? 你能不能慢點再說一遍？Would mind speaking slower for me? My English is not good. 你介意說慢點嗎？我的英語不夠好。Could you phone me when Mr. Wang is in office, please? 你能不能再王先生來辦公室後通知我一下？Can you call again latter? I have a meeting to hold. 你以後再打吧， 我要去開會了。留言I am sorry Lucy is not in at the moment. Can I take a message? 抱歉Lucy不在，我幫你留個言吧。She is busy right now. Can I tell her to call you back when she is available? 她正在忙，要不要我告訴她在有空了給你回電？I will make you Jim gets your message. 我保證Jim會收到你的留言。Would you mind giving her a message?確認留言Let me repeat your message, is it John Bush at 15866668888? 讓我重複你的留言，名字是John Bush，電話是15866668888。It’s Bill, right? And you will visit our company tomorrow morning. I will let him know. Bill對吧，並且你將在明早訪問我們公司。我告訴他知道。Is that Bill Smith from Canada? 來自加拿大的比爾，對不對？錄音電話和語音郵件Hi, Jim here. I am not available at the moment. Please leave me a message after the tone. 你好，這裡是Jim。我現在沒空。請在吱吱聲後給我留言，謝謝。Hi, this is Jim. I am sorry for being unable to answer your call at the moment. Please leave a message and I will answer you as soon as possible. 你好，我是Jim。 抱歉我現在不能接聽你的電話。請給我留言，我儘快答覆。Thank you for calling 10086. Our working hours are 9 am to 5 pm, Monday to Friday. Please call me back at the working hours or leave a message after the tone. Thank you. 歡迎致電10086. 我們的工作時間是朝九晚五，週一至週五。請在工作時間來電，或者留言。為錄音電話留言Hi, Jim. It’s Li Ming. How are you doing these days. Call me. 你好，Jim。我是李明。近來過的怎麼樣？給我回電。Hello, this is Bill from Haier. Could you please return my call as soon as possible? My number is 5213344. Thank you. 你好，我是來自海爾的Bill。請儘快給我回電，我的電話是5213344.結束談話Sorry, but I have another call coming through. 對不起，我要接個電話。I think I’d better get going. 我得走了。I will talk to you later, Bye for now. 以後聊，再見。

電話交樓的要領有幾個：1-知道你在跟誰說話。2-知道你說話的目的。3-找到達到目的的形式和內容。

首先是東西對禮貌的定義不一樣。美華人講電話喜歡直來直去，如果不被對方打斷就會假設對方沒有疑問，沒有反對意見或者想法，就會一直說下去，滔滔不絕。所以在電話裡，我們要學會打斷對方，說出自己的需要和想法。要知道何時當機立斷的告訴對方：yes...sure...but here is what I am looking at 或者“I hear you my friend but what I meant was” 或者 “sorry to interrupt but that’s not what I said. What I was trying to tell you is...”

其次是語速和語音。講電話一定要慢，清晰，你講電話的速度比你想象的一般要快，特別是急性子的人，不信可以錄音自己聽。不要太多連讀，不要太多使用太多俚語俗語。要會講大白話。口音是個大問題。很多美國服務業將電話客服外包到印度等英語國家，雖然這些員工經過專業培訓但口音有時候依然難以理解。這就需要你讓對方重複澄清“do you mean...?” “are you saying...?” “Sorry I didn’t quite understand. What do you mean by...?”

很多人更喜歡郵件溝通，但就是不願意去打電話。因為電話是即時反應，口語不好的話真的想想就怕。不用擔心，這裡總結了大部分英語電話用語的情境，熟練了以後應該可以應付80%以上的情況了。

1，首先打電話自報家門，簡短地說下自己的名字，來自什麼公司。

Hello, this is xxx （名字） from xxx (公司或機構).

Good morning / afternoon, this is xxx （名字）speaking.

2，自報家門後就要說明打電話要找誰？要不然說了一通發現不是要找的人豈不是浪費表情。注意一定要有禮貌，不能說I want to speak to xx 之類的。

Is xxx （要找的人） there, please?

Is xxx in? 這個是非正式的用語。

May I please speak to xx?

對方可能會回答 xx （名字）speaking. 這個意思是接電話的人就是你要找的人。是This is xx speaking的縮寫。

後面可能還會接一句 How can I help you？ 對方問你有什麼事情?

3，不過總不會那麼順利，接電話的人正好是你要找的人。如果不是，對方會讓你等一會兒讓別人接電話. 千萬不要中文“等一下”直譯為“Wait”, 這樣有點粗魯。

One moment please / just a moment please. 這個比較正式

Hang on a sec. I’ll get xxx. 這個是偏口語化的表達

4, 能接到電話總是好的，甚至更慘你要找的人現在不在，不能接電話。你聽到的回答可能是這些。下次你接電話也可以這麼說。

I"m sorry, she is not here right now / at the moment.

I"m sorry, she is not available now.

I"m sorry, she is in a meeting.

現在人不在，不能接電話，你需要留個言嗎？ Would you like to leave a message?

或者自己請求 Can I leave a message? 不死心的話就問 May I know when he / she will be back? 如果很快就回來了就I’ll call her / him later.

5, 總算和要找的人接到電話了！ 寒暄一下. How are you? 然後就說下自己打電話的目的。I"m calling for xxx.

6, 但是又遇到一個問題了，訊號不好，聽不懂，怎麼辦呢？

The line is very bad. Sorry I can not hear you clearly. Could you please repeat?

Sorry I did not catch you. 不好意思我沒聽懂. Could you say that again?

7, 最後，終於要到結束的時候了。掛電話之前別忘了再寒暄一下，基本的禮儀還是要有的。

Thanks for your time.

It is nice talking to you.

Have a great day!