1、客戶訂購多種產品，賣家發郵件確認產品訂單
Dear buyer，
Thank you so much for your great support on us.
We have received your order of “XXXXXX”.
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best Regards
Seller’s name
譯文：親愛的顧客，非常感謝您對我們的大力支援！我們已經收到您的訂單“XXXXXX”。我們會盡快跟進您的訂單，現在我們先幫您確認指南針的數量，您是否訂購10個指南針？
如果沒什麼問題，我們會盡快發貨。
2、客戶因訂購的商品大小不合適導致退貨
Dear buyer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
Seller’s name
譯文：親愛的顧客，非常感謝您對我們的大力支援！一般情況下，7-12天內您便會收到貨物。如有問題，請隨時聯絡我們，我們會盡快將貨物送達。
3、賣家發錯地址
Dear buyer，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller’s name
譯文：親愛的顧客，非常感謝您對我們的大力支援！我們犯了很大的失誤。很抱歉，不知您是否還需要這個產品。如果需要，我們會立刻重新發貨；如果不需要，我們會全額退款。我們等待您的回覆，並希望獲得您的理解。
4、賣家發貨到達時間
Dear buyer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
Seller’s name
譯文：親愛的顧客，非常感謝您對我們的大力支援！一般情況下，7-12天內您便會收到貨物。如有問題，請隨時聯絡我們，我們會盡快將貨物送達。
5、賣家發貨後，要求客戶寫反饋
Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller’s name
Dear —
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
7、客戶詢問貨物的tracking number或者有沒有發貨的回信模板
Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
Best regards
8、買家以不想要為由要求退貨，賣家接受退款請求，給買家回信的郵件模板
Dear —
Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards
9、Amazon上惡意投訴的解決辦法
Date:
Ref:
Hello
We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights:
Amazon Product ASIN
Amazon Product Title:
As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.
We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website.
We would like to thank you for your support and looking forward to your response!
Kind regards,
Amazon已經明確表示需要打擊賣家之間的惡意投訴，同時惡意誣告勝訴的可能性並不大。在你被投訴的時候，你可以透過以下幾點判斷對方是否是“惡意誣告”
Email裡面明顯帶有中國人的姓名；
AMZ郵件中沒有提供投訴人的專利號（Patent Registration No.）；
投訴人提供了專利號，但是專利號
10、包裹顯示妥投客戶沒收到貨，客戶開了 A-Z 和信用卡拒付的回覆模板
Dear Amazon,
We are contacting you regarding our seller account suspension.
I understand that recently our performance has fallen below Amazon's target.
After checking our ODR, we find that the main reason that cause A TO Z claims
and charghebacks is that buyer claim they did not receive the package, while
the tracking number shows it was delivered. High ODR rate is caused by bad
logistic service.
Steps we have taken and will continue to take:
1, we have changed our logistics company , we have found a better efficiency
logistics company to offer the better service, we will ensure every customer can
receive their package.
2, We will use FBA to fullfill part of our orders .
3, We have and will continue to offer great purchase experience to the
customers.
4, We have checked all the products we've been sold, and removed the product
that may have problems, we will continue to do this to offer the best service to
the customer
5.Improving our service level;
a.Answer the customer’s message within 24 hours.
b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s
needs.
c.For negative feedback, be patient to contact with the customer, figure out a
good solution and keep in touch with the customer.
d.After-sale service, support what we can do to help the customer to remove
doubts about our product.
e.Upgrading our operating level and taking a more professional attitude.
Please let us know what should be done to reinstate our account, we are looking
forward to hearing from you.
Best regards,
11、請求啟用FBA缺失的listing
Dear Amazon,
Please help to activate this FBA listing,ASIN: B00VDSFJPO SKU:SW-L28S-White
There is a error:”No Amazon-fulfilled listing exists for this inventory item.”
And we have 25 pcs in Amazon stock now,really urgent.
Please help.
Thanks.
12、請求亞馬遜幫忙啟用listing的修改
Dear Amazon,
Regarding there are some sellers are selling replica of some products in our store.
We made some update on out description to kind remind our buyer.
The description should be updated as below:
......
Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent.
Thanks so much for your kind help.
Dear Amazon,
Regarding there are some sellers are selling replica of some products in our store.
We made some update on out description to kind remind our buyer.
The title should be:
Creaker L28S Wireless Bluetooth Water-Proof Smart Wristband Fitness Trackers
We add our brand name--Creaker to our title.(we already updated on backstage,but can’t be shown normally)
Please help to activate the update,thank you.
please help to activate the update of the listing-
Dear Amazon,
We filled our brand name wrongly when we submitting our listing.
The brand name should be:Creaker
(we already updated on backstage,but can’t be shown normally)
Please help to activate the update,thank you.
13、針對亞馬遜客人更改地址 更改地址已簽收的
Dear
Well noted your request.
We checked your parcel and found it already arrived in your old address on Aug.3 and we aren’t able to ask the local carrier to help change the address as we are not in US.
Now the fastest and best solution is you call the local post office and get the parcel yourself.
Sorry for the inconvenience to you.
We really appreciate your kind understanding and efforts on this issue.
I copy the latest tracking information as below:(tracking#:LN055470255CN,you can track it at: www.usps.com)
2019-08-03 10:21
WEST DES MOINES, IA 50265, Undeliverable as Addressed, Your item was undeliverable as addressed at 10:21 am on August 3, 2019 in WEST DES MOINES, IA 50265. It is being returned if appropriate information is available.
2019-08-03 07:40
WEST DES MOINES, IA 50265, Arrived at Unit
2019-08-01 07:24
DES MOINES, IA 50395, Departed USPS Facility
2019-07-31 21:20
DES MOINES, IA 50395, Arrived at USPS Facility
2019-07-30 03:51
KENT, WA 98032, Departed USPS Facility
For any further assistance, feel free to contact us .
Have a good day!
14、買家不知道如何使用產品的回信郵件模板
Dear————,
Thank you for contacting us regarding your inquiry.
We are really grateful with your question Thus we can realize our shortage of product listing.
We will update our listing to perfect our product information.
There is the latest instruction of our product .Please check the attachment for your reference.
If you still have any question, please be free to contact with us.
We will do our best to help you ASAP.
Best regards,
15、給買家補發自發貨售後件的通知模板
Dear———,
Hope you are fine and doing well.
We have already arrange the replacement to you for your reference.
(產品具體引數)
The tracking number is __________, please click the attachment to get more detail .
It will take 7-10 day to arrive your city because of the long distance.
Thanks for your kindly understanding and support.
If you still have any question, please be free to contact with us.
We will do our best to help you ASAP.
Best regards,
16、賣家發錯地址
Dear____，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller’s name
17、客戶因訂購的商品大小不合適導致退貨
Dear——，
Thanks so much for your great support on 店鋪名.
So sorry for the inconvenience that the swimming suit（產品名） did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
18、引導客戶不退貨的幾種常見情況
貨物損壞
Dear XXXX
We are sorry to know the product is damage.
Maybe the long shipment make it meet a little accident.
We just a new seller, this product we have loss to sold out, hope you couldunderstand us.
How about we refund $X to you as a compensation and you try to fix the item ?
We will improve the wrap in the future, hope you could agree with us.
If you have any other idea, please feel free to let we know.
Have nice day !
尺寸問題
Dear XXX
Sorry to know the size is too small / large to you.
But to return this item will cost you lot of shipping fee, it might not worthdo it
How about we refund $X to you as a compensation ? The cloth you could sent toyour friend who might suit for it ?
Waiting for your reply
不明原因情況
Dear XXX
Sorry to know you want to return this item.
Could you please let me know the reason ?
Maybe we could solve it for you, and you do not need trouble to return theitem.
So we waiting for your reply
Nice day!