女朋友跟我提分手了，而且是莫名其妙的。該怎麼辦？我到底做錯了什麼呢？這是不是特別像現在的公司經營，本來與客戶合作的好好的，而且在客戶滿意度調查表上給的分數也是高高的，結果呢？不聲不響就把訂單給別人了。分析業務有點乏味，但是道理與交個女朋友也是一樣的，所以我們現在來分析一下為什麼女朋友會靜靜地提分手?
女孩子天生就喜歡被關心和寵愛，想一想自己深更半夜不睡覺，喝酒、打麻將......不回家不回電話的時候，可曾想過她一個人的孤單。想一想女孩加班晚回，而自己卻窩在沙發裡面刷屏、打遊戲，還問飯什麼時候做好的時候，想過她其實也很累也許剛剛還被客戶罵過。心大的自己手機裡面還存著前任的照片，時不時還給前任的朋友圈自拍照片點贊，想過女孩看過之後內心的澎湃和表面強裝的大度嗎......能夠讓女孩在自己還不知道做錯了什麼的情況下，如此平靜提出分手，可見我們在過往的不知不覺中犯了多少錯誤，才導致今天的結果。
而結果往往就是一個點，關於結果我們除了接受和麵對，其實不能改變什麼。如果想要改變結果，我們還是要回歸結果到來之前的過程，過程是一條線，甚至是一個面。面對一個點我們無計可施，但是面對一條線或者一個面，只要我們認真，完全大有可為。
現在有誰還離得了手機？估計沒有。那又有誰願意自己的手機按鍵失靈、聽筒雜音、上網絡卡頓、螢幕閃爍呢？估計沒有。我們是客戶，我們說了算，所以手機供應商就想方設法滿足我們的需求。尤其是市場佔有率第一的品牌，在管控手機品質的管控過程簡直是吹毛求疵。看看下面這個手機組裝工藝流程圖，粗粗就有二十多個步驟。
關注過程質量，並不是走馬觀花做做樣子，而是在每個環節的細節過程中實打實地管理。比如說關於智慧手機螢幕就有很多管控指標，比如亮點、裂縫、漏光、顏色均衡、膜厚、尺寸、解析度等等。以前檢驗這些指標多考人工檢驗，就會存在人為的一些錯漏檢現象。現在呢，檢測開始面向智慧化，各種的智慧化裝配和檢測儀器裝置都開始在工廠裡面廣泛使用。機器作業與人相比，只要標準及引數設定正確，結果就更加客觀，控制也更嚴格，結果更加有保證。
質量就在我們身邊，過程比結果重要，所有想要的結果都是我們認真對待過程後的收穫，這也是質量管理的一個非常有價值的思路。
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我們的宗旨：傳播質量思想，促進質量提升。每天投資10分鐘，與您一起締造高品質的生活！
My girlfriend broke up with me for no apparent reason. What to do? What did I do wrong? Isn't this particularly like the way companies operate today, where they work well with customers and get high scores on customer satisfaction surveys, but what's the result? They may quietly give the order to someone else. Analyzing a business can be tedious, but the same is true for a girlfriend, so let's analyze why a girlfriend quietly breaks up with you.
Girls naturally like to be cared for and spoiled. Think about yourself staying up late at night, drinking, playing mahjong...When you don't go home don't answer the phone, have you ever thought of her alone. When the girl works overtime and comes back late, while you are sitting in the sofa playing games and asking when the meal is ready, have you thought that she is also very tired and maybe just scolded by the client. You still have photos of your ex in your phone, and from time to time, you also take photos of thumb up in your ex's moment. Once in a while, you took thumb up selfies with your ex's moments. Have you ever thought about how much she feels inside and pretend to be outwardly generous... If you don't know what you did wrong, but she quietly put forward to break up, we can see how many mistakes we have made in the past unknowingly, then they lead to today's result.
And the result is often a point. We can't really change anything about the outcome except to accept and face it. If we want to change the result, we still need to return to the process before the result arrives, which is a line or even a surface. Facing a point we can do nothing, but facing a line or a face, as long as we seriously, we can completely do something.
Who can leave the phone now? Probably not. Who wants their phone buttons to fail, their phone buzzing, their Internet access jammed, their screen flashing? Probably not. We are the customer, and we have the final say, so the phone provider tries to meet our needs. Especially for the brands with the largest market share, the process of controlling the quality of mobile phones is just nitpicking. Take a look at the following cell phone assembly process flow chart, there are more than 20 steps.
Focusing on process quality is not about passing the buck, but about managing the details of each process. Smartphone screens, for example, have many controls, such as highlights, cracks, light leaks, color balance, film thickness, size, resolution, and so on. In the past, the test of these indicators relied on manual inspection, so there will be some human error and omission inspection phenomenon. Now, detection has begun to face intelligence, and all kinds of intelligent assembly and detection instruments and equipment have been widely used in factories. Compared with human operation, as long as the standards and parameters are set correctly, the results are more objective, the control is more strict and the results are more guaranteed.
Quality is all around us. The process is more important than the result, and all the desired results are the harvest after we take the process seriously, which is also a very valuable idea of quality management.
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