這個句子是：“我是河邊的欄杆，誰能扶我,便扶我吧!我我不是你們的柺杖。”

你看了做何感想？當你服務客戶的時候，你有考慮過這句話對你的工作有參考意義嗎？

在企業裡，我們往往面臨兩方面的客戶，外部客戶以及內部客戶（即下個工序的同事）。面對客戶時，我們有時會覺得人家客戶強勢、有話語權或者有籌碼而過於謙卑，點頭哈腰，人家所有的要求不加思索全部答應，甚至罔顧自身能力恨不得還要掏肝掏肺；另一種極端呢，就是覺得人家弱勢，技術差、水平低、無話語權而過於驕傲，言語不敬呼來喝去甚至恨不得自己失誤產生的問題也要千方百計的要求人家來承擔損失。無論前者還是後者，都是不合適的，前者放棄了自己的價值基礎從而無法持續經營，而後者呢又忘記了質量的關係管理原則從而失去持續成功的動力。

這個句子原來有兩層意思，第一層是我願意幫你，不管你是誰？只要你需要，你扶著我就行了，我在這裡。

第二層意思是我的價值建立在自己的位置上的，我之所以對你有用，是因為我在自己的根基上成長，而不是遷就你，成為跟著你到處跑的柺杖。

針對企業職能呢，建議即是以顧客為關注焦點但要保證策劃好的經營利潤，而且要遵守關係管理原則保證持續成功經營；而針對個人呢，關鍵是要遵循“不卑不亢”的原則，如同欄杆一樣，不拒絕幫助任何有需要的人，也不放棄自己的本份，堅守自己的持久價值。

質量就在我們身邊。做企業如同做人，質量原則強調的關注顧客並非要放棄自我，只是在透過幫助滿足顧客需求的同時實現企業價值。質量原則明確的關係管理也並非有放棄自我，只是在實現自我價值的同時幫助相關方從而實現自我的持續成功。

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There is a sentence in the famous book Thus Spake Zarathustra by Philosopher Nietzsche, which is analyzed in detail by the public account Logical Thinking.I read it and found it interesting. Let's share it.

I'm a railing by the river. Let those who can lean on me lean on me. I'm not your crutch."

What do you think of it?When you are serving clients, have you ever considered that this sentence has any relevance to your work?

In an enterprise, we often face two sides of customers, external customerand internal customer (that is, colleagues in the next process).In the face of customers, we sometimes feel that the customers are too humble because they are powerful, have the right to speak or have chips. Then we may bend over backward and agree to all their demands without thinking. We even want to pay more attention to regardless of our own abilities. At the other extreme, we feel that the other person is weak, poor in technology, low in level, has no voice and is too proud to talk irrespectfully. We even hope that the problems caused by our own mistakes will be made by all means to ask the other person to bear the loss.Neither the former nor the latter is appropriate. The former abandons its value base and thus cannot continue to operate, while the latter forgets the principles of quality relationship management and thus loses the motivation to continue to succeed.

This sentence originally has two meanings, the first meaning is I will help whoever you are.Just hold me up if you need me. I'm here.The second meaning is that my value is based on my own position. The reason I'm useful to you is because I grow on my own foundation, not because I become a crutch to follow you around.

For the function of the enterprise, it is suggested to focus on the customer, but to ensure the planned operating profit, and to abide by the principle of relationship management to ensure the sustainable and successful operation;For individuals, the key is to follow the principle of "neither humble nor arrogant", which is like a railing, not refusing to help anyone in need, nor giving up one's own part, and sticking to one's lasting value.

Quality is all around us.Being an enterprise is like being a human being. The quality principle emphasizes that focusing on customers, but does not mean giving up oneself. It means realizing enterprise value by helping customers meet their needs.The relationship management with clear quality principle does not give up self, but helps the related parties to realize self's continuous success while realizing self's value.

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