回覆客戶內容儘量簡潔大方，不要秀英語，英語書函切記使用刁鑽高深的生僻詞語。重點是第五點如何處理客戶投訴：

一、未付款訂單

二、已付款訂單

三、發貨後

四、詢問是否收到貨

五、客戶投訴產品質量有問題

今天先分享五個套路，明天繼續分享

一、未付款訂單

Dear XX,

We have got your order of XXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！

重點：突出產品自身特點，給客戶加壓

二、已付款訂單

Dear xx

Your payment has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!

重點：訂單號和交貨期

三、發貨後

Dear ,

The item you ordered has already been?shipped out and the tracking number isXXX. The shipping status is as followed . You will get it soon. Thanks for your support!

重點：讓客戶知道他想知道的細節

四、詢問是否收到貨

Dear

According to the status shown onwebsite, your order has been received by you. If you have got the items, please confirm it on . If not, please let me know. Thanks！

重點：全套服務讓客戶增加信任 為以後催單做準備。

五、客戶投訴產品質量有問題

Dear

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.

重點：既然已經發生就誠懇道歉，但是同時做二次營銷，雖然承諾以後給折扣，但是也是在未來有訂單的條件下。同時根據投訴的實際情況進行更改。更深入學習：如何正確處理客戶投訴的問題。

今天先分享五個套路，明天繼續分享剩下的八個外貿思路